Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our online gaming platform. By continuing to use our website, you acknowledge and consent to our use of cookies as described in this policy. We are committed to transparency regarding data collection practices and providing you with control over your cookie preferences in accordance with New Zealand privacy legislation.
What Are Cookies
Cookies are small text files that are stored on your device when you visit our website. These files contain information that helps us recognise your browser and remember certain details about your visits. Cookies enable essential website functionality, enhance your gaming experience, and help us understand how players interact with our platform.
We also use similar technologies such as web beacons, pixel tags, and local storage objects that serve comparable purposes to cookies. These technologies work together to provide you with personalised gaming content, maintain your session security, and improve our service delivery across all supported devices and browsers.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
| Essential Cookies | Enable core website functionality, user authentication, and secure gameplay sessions | Session or up to 12 months |
| Performance Cookies | Collect anonymous data about website usage, game performance, and loading times | Up to 24 months |
| Functionality Cookies | Remember your preferences, language settings, and customised gaming options | Up to 12 months |
| Marketing Cookies | Deliver relevant promotional content and measure advertising campaign effectiveness | Up to 13 months |
Essential cookies are necessary for our platform to function properly and cannot be disabled without affecting your ability to access our services. Other cookie categories require your consent and can be managed through your browser settings or our cookie preference centre.
How We Use Cookies
Our cookie usage serves multiple purposes designed to enhance your gaming experience while maintaining platform security and performance. We use cookies to authenticate user sessions, prevent fraudulent activities, and ensure compliance with responsible gambling measures required under New Zealand law.
- Maintaining secure login sessions and protecting your account information
- Remembering your game preferences and betting limits
- Providing personalised game recommendations based on your playing history
- Analysing website traffic patterns to optimise server performance
- Delivering targeted promotional offers that match your gaming interests
- Ensuring compliance with self-exclusion and responsible gambling tools
- Supporting customer service inquiries with relevant session data
We also share certain cookie data with trusted third-party service providers who assist with payment processing, game content delivery, and marketing analytics. These partnerships are governed by strict data protection agreements that comply with New Zealand Privacy Act requirements.
Third-Party Cookies
Our platform integrates with various third-party services that may place their own cookies on your device. These include payment processors, game software providers, customer support tools, and analytics platforms. Each third party operates under their own privacy policies and cookie practices.
Social media plugins and sharing buttons may also set cookies to track your interactions with our content across different platforms. We recommend reviewing the privacy policies of these external services to understand how they collect and use your data through cookies and similar technologies.
We regularly audit our third-party relationships to ensure they meet our privacy standards and comply with applicable New Zealand data protection regulations. However, we cannot control third-party cookie practices and encourage you to manage these through your browser settings or directly with the relevant service providers.
Managing Your Cookie Preferences
You have several options for controlling how cookies are used on your device. Most web browsers automatically accept cookies, but you can modify these settings to decline cookies or receive notifications when cookies are being placed on your device.
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Firefox: Preferences > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions > Cookies and site data
Please note that disabling certain cookies may impact your ability to access specific features of our gaming platform. Essential cookies cannot be disabled without affecting core functionality such as account access and secure gameplay sessions.
Data Retention and Security
Cookie data is retained for varying periods depending on the cookie type and purpose. Session cookies are automatically deleted when you close your browser, while persistent cookies remain on your device until they expire or you manually remove them through your browser settings.
We implement appropriate technical and organisational measures to protect cookie data from unauthorised access, alteration, or disclosure. This includes encryption of sensitive information, regular security audits, and access controls limiting who can view cookie data within our organisation.
Our data retention practices align with New Zealand privacy legislation and industry best practices for online gaming operators. We regularly review and update our security measures to address emerging threats and technological developments in the digital gaming sector.
Policy Updates and Contact Information
This Cookie Policy may be updated periodically to reflect changes in our practices, legal requirements, or technological developments. We will notify users of material changes through website notifications or email communications to registered account holders.
If you have questions about our cookie practices or wish to exercise your privacy rights under New Zealand law, please contact our privacy team through the contact methods provided on our website. We are committed to addressing your concerns promptly and transparently regarding our data collection practices.